Frequently Asked Questions
GENERAL
It has been awhile since I ordered, what is going on?
Your order might be delayed for a few reasons. Most likely is because your
order is a special order. If you have any questions
please give us customer service department a
call.
I do not see what I want on-line, can you guys special order it?
If you do not see something you need on our website, we can possibly special
order it for you. Please
contact our sales department and someone there will
be able to assist you.
I want to do a group buy, can I get a discount?
Yes, to set up a group by, you must first
contact
our sales department and
get details of the group buy. We will provide you in detail of the prices
and what you need to do.
How do I get a sponsorship?
For sponsorships, please
contact
our customer service department for an
application. Once the applications are returned, we will review it and
determine the status for you request.
Can I pick up my order?
Yes, you may set up a pick-up, or will call for your order, however the will
call fee will apply.
Can I mix-n-match a kit?
Yes, you can mix-match a kit and still receive a full kit discount. For a
price quote on a mix-match kit, please
contact our sales department.
What kind of fiberglass do you guys use?
All our products are made with the highest quality standards: Strong,
durable, smooth surface, and great fitment. If you want, some kits have
upgrades available also. Please ask your sales reps for details.
Do you price match?
Our company strives to provide quality products at affordable prices. We
guarantee lowest prices against our competitors. Simply give us a
call
to
get a possible price
matched quote.*
Why is the product I order suddenly on back-order?
Back-orders occur very suddenly and often times without prior notice. If the
product you order was not on back-order at the time you ordered, it does not
mean it will not go on back-order later on. Please
contact
our customer
service department with any questions.
The product I got does not look exactly like the way I see it in the
pictures?
The cars we use in our ads are all custom show cars. Due to the variety of
custom modifications done to them, the results may differ from the pictures.
As always, pictures are for illustration purposes only. Generally speaking,
the core styles will be the same.
What if I get my product and I don’t like it, can I return it?
If you received your product and you are not 100% satisfied, simply
repackage the product in its original packaging, and return the product
along with the receipt within 3 days after you receive it and we will give
you a full refund of the product price.
No receipt, no refund.**
Do your products come with warranty?
All products come with a limited manufacture warranty. The warranty cover
shipping damages, guarantee low prices, and customer satisfaction. Once the
products have been altered in any way, the warranty is voided.
Do the side skirts/fenders/taillights/headlights/corner lights come as a
pair?
Yes, all side skirts, fenders, tail lights, headlights and corner lights
come as a pair, only.
Are these products street legal?
Some of the products we provide are for off-road use only. Please check with
your local police department for laws governing your area.
If you don’t make a body kit for my car, can I custom fit another kit on
there?
With the right amount of money and the right body shop, anything is
possible. However, it has been seen over the years that doing custom
installations such as this can alter & ruin the structure of the body kit.
Thus it is not recommended by our company to cut and customize our kit to
fit for a car that was not made for it.
Do your kits come painted?
No, our kits do not come painted. Since the possibility of different shades
of each color, it is almost impossible for us to color match your car when
your car is not sitting in front of us. Thus we recommend you take it to a
professional body shop to have the kits prepped, primed, and painted.
Are there pre-drilled holes?
Although some companies have experimented with pre-drilling, that practice
is quickly abandoned because the average car has a variance of ½ to ¼ inch.
Due to different car condition. To assure our customers get the best fit, we
do not pre-drill our holes.
I emailed you yesterday, why have I not received a response?
Due to large amount of emails we receive each day, we might not be able to
respond immediately. We treat all our customers the same, so we must answer
our emails as they come. Please allow us at least 48 house to reply to all
emails.
I left a message yesterday, but I have not received a return call, why?
Due to large amount of messages we receive each day, we might not be able to
respond immediately. We treat all our customers the same, so we must answer
our calls as they come. Please allow us at least 48 house to respond to all
messages.
I want to set up a wholesale account, what should I do?
Give our wholesale department a
call, and request for an application for
wholesale accounts and ask for details.
I do not have a business check, what can I do?
To set up a wholesale account, you must be able to show us that you have a
financial business account, such as a check, savings, or credit card
account. Account must be in the business name.
What is the shipping charge for the body kit that I wish to purchase?
For full kits the shipping &
handling is $150 to lower 48 states, single bumper is $120 USD to lower 48
states, pair of side skirts and pair of fender is $100 USD to lower 48
states.
Why can’t I get my shipping charges back?
All shipping charges are paid to the shipping company, thus we do not return
or refund any shipping charges that has been used.
Do you provide COD?
No, all purchases are made on a pre-pay bases. Orders must be paid in full
before they get processed.
I ordered two days ago, but I still have not received my tracking number,
why?
Tracking numbers are provided once the products have been picked up by the
shipping company. Only after then, can we provide you with a tracking
number.
What do I do with the tracking number?
Please contact the shipping company and provide them with the tracking
number to find out exactly where your products are.
The driver is at my door step, what should I do?
Check the package and its contents for any major damages. If the products
are all there sign the bill of lading. If any damages or problems are found
make note of it before signing. If you have any questions or problems,
please
contact us.
Are your products insured during shipping?
Yes, all our products are insured during shipping.
How long is shipping?
Actual shipping time from our ware house to any destination in the US is
approximately 5-7 business days. The total shipping time can vary according
to the availability of the products ordered.
Do you do any kind of express shipping?
Since all our shipping is done by freight, we do not provide express
shipping, simply because it is too expensive. If you are in need of a
product immediately and do not mind the extra expense, we can set up a
faster delivery upon request.
How come I can not get a shipping quote for
Hawaii, Alaska, or anywhere out
of the U.S?
Simply because shipping to outside of the
US varies according to the
destination. If you are interested in getting a price quote, please contact
our sales department for an over the phone quote. Be sure to have the full
address ready.
I got my order and I signed for the product, but now I noticed there
damages to it, can I return it?
If at the time you received the products no signs of damages were noted down
on the delivery bill, the products cannot be returned. Once the package is
received and signed as clear by you, our insurance with the shipping company
is voided. You can however, make a claim with the shipping company directly.
Do you guarantee fitment?
Due to the nature of fiberglass, we do not guarantee fitment. All our
products are made to the closest OEM standards possible, but since they are
all hand made minor difference can occur. Also with the vast possibilities
of why products do not fit perfectly, such as accidents, heat, poor
installation, etc, it is very difficult to guarantee perfect fitment. We do
however, guarantee satisfaction on our products, so for any reason you are
not satisfied by what you ordered, simply return it, and we will refund you
the product price in full.
Why does my kit not fit perfectly?
Due to the nature of fiberglass, we cannot guarantee fitment. All our
products are made to the closest OEM standards possible, but since they are
all hand made minor difference can occur. Also with the vast possibilities
of why products do not fit perfectly, such as accidents, heat, poor
installation, etc, it is very difficult to guarantee perfect fitment. We do
however, guarantee satisfaction on our products, so for any reason you are
not satisfied by what you ordered, simply return it within 5 days of
receipt, and we will refund you the product price in full.
Do I need to remove the reinforcement bar?
The removal of the reinforcement bar may be necessary for the fitment of our
aftermarket products. In some instances the reinforcement bar may only need
to be trimmed down for fitment of our products.
Do your kits come with hardware and instructions?
Some of our more common kits come with instructions and hardware. However,
we still recommend having a professional body shop with experience in these
products to perform installation.
Is it hard to install these products?
For an experience body man, it is very simple to install our products. This
is not always the case for body shops that have no experience in installing
after market body kits. Even though you might feel you have the experience
and knowledge to install it yourself, we do not recommend for any of our
customers to install the products themselves. Please be advised that our
recommendation is to take it to a professional. If the body shop is going to
charge you anything over $1000 to paint and install, you are probably better
off finding another source.
What kind of body shop should I have this kit installed by?
When looking for a body shop to install your kit, look for one with
experience in doing such installations. A body shop with 30 years experience
in doing collision work but no experience in aftermarket body kits is not
recommended. It would be better to take the kit to a body shop with just 2
years in business but specialize in installing aftermarket body kits.
PAYMENT
What if I want to have the products shipped to an address different from
the billing address for my credit card?
To prevent fraud, we must ship all products to the billing address of the
credit card used. If you want we can set up an alternates shipping address
only if it is to a
legitimate business.***
Do you do Western union?
No, western union is not an option for payment.
I do not
have a credit card what other forms of payment do you accept?
We accept money orders, cashiers checks, personal checks, online check
payment, and Paypal.
*Price matching will only be provided, if the customer can provide a name
and company that gave them the price. We do not attempt to price match with
any auction sites, or clearance/sale prices. Rules and regulations are
subject to change.
**Refunds are on the product prices only. SHIPPING CHARGES ARE NOT
REFUNDABLE.
***Home business does not apply.